Frequently Asked Questions

Everything you need to know about shopping with Vivid Aquariums.

What is your standard shipping timeframe?

We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.

How do I return an item that doesn't fit?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

Are your materials sustainably sourced?

Yes, Vivid Aquariums is committed to ethical fashion. We use organic cotton and recycled polyester in 80% of our collections to minimize our environmental footprint.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific region.

How can I track my order status?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer interest-free installment plans through Klarna and Afterpay.